Meet Our Volunteers
More than 1/3 of the work of Crisis Assistance Ministry is performed by caring community volunteers. Here are a few of their stories:

Twenty years ago, volunteer Jean Cossart (pictured right) used a ledger and an ink pen to write checks to utility vendors on behalf of families in need. Today, she still helps make sure families can stay in their homes and that checks get credited properly to customers in need. The tools, however, are very different. Jean recently earned certification to work in our new customer database and continues to serve in the Business Office every week with grace, kindness, and patience. Business Office Manager Shannon Hammer (pictured left) describes her as "a pleasure to work with because of her outstanding performance, commitment dedication, self-sacrifice, dignity, and generosity of time and spirit." For twenty years of service to this community, Jean was recently recognized as volunteer of the month at Crisis Assistance Ministry!
|
|
|
|
Nick Maglosky (pictured right in the red jacket) leads a regular Muffin Ministry group every month at 7am since April of 2010. Through snow, rain, and sweltering heat, his group has shared breakfast biscuits, sweets, juice, coffee, water and caring smiles with approximately 5,000 individuals coming to seek assistance over the past three years. Nick and his teammates personally sponsor each breakfast. What's more, he has recruited team members and their families to get involved in the Free Store and other volunteer projects. |
|
|
Gene Baker (pictured left), was recently named volunteer of the month for her service as a Benefit Bank Counselor. Three days a week she helps people in need complete applications for resources like Nutrition Assistance, Medicaid and Student Aid. She is passionate about empowering people with the tools and the motivation to attain financial stability and avoid a future crisis. We are proud to have her as part of the Crisis Assistance Ministry team. |
|
|
A youth group service project here gave Morgan an idea. What if other teens came together to support families in crisis on a regular basis? So Morgan created Crisis Assistance Youth Advocacy Coalition (CAYAC) to encourage teens to get involved, have fun, and make a difference in our community by helping their neighbors in need. A student at Mallard Creek High School, she spearheaded the group: posting to Facebook, talking to youth groups at area houses of worship, and generating enthusiasm for regular volunteer days at the agency. Morgan was recognized as the agency's first Outstanding Youth Volunteer in 2012. |
Thank you, Morgan! |
|
Helen and Cristy started volunteering in April and set right to work doing what we’ve come to call “file aerobics”. They dedicate two mornings a week here--stocking our customer file folders, maintaining our file system, even designing better ways to organize the system--while bringing smiles to team members during times of stress. Their task is very physical and sometimes they leave looking like they’ve been “sweating to the oldies” as Richard Simmons might say. |
Thank you Cristy and Helen! |
|
Jeff Mitchiner always knew he wanted to be a pastor. And when he retired for service in the Presbyterian Church USA, he knew he would return to Charlotte and get involved with community nonprofits. Now, he helps out weekly by calling donors to say THANK YOU for supporting families facing financial crisis. Just to keep it interesting, he also helps out at the Furniture Bank with recordkeeping and customer referrals. |
![]() |
| Thank you all for your commitment to preventing homelessness and preserving dignity. | |







