Help, Hope & Understanding

for people struggling with limited financial resources

Mission & Vision

The  mission  of Crisis Assistance Ministry is to  provide assistance  and advocacy for people in financial crisis, helping them move toward self-sufficiency.
Our  vision  is to inspire our community to justice and generosity as we provide help, hope, and understanding to people struggling with limited financial resources.

Finding “Good” In A Moment of Need

As a single mother of two, Courtney works full-time, drives ride share, and sells plasma to make ends meet. for herself and her two children. But, sometimes that’s not enough.

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A Home For Edna

It’s been a while since Edna had the luxury of lingering over a cup of coffee. Over the past four years, she has crashed with friends, lived in her car, and most recently, lived at the Salvation Army Women & Children’s Shelter. That all changed thanks to your support and Edna’s hard work overcoming chronic homelessness.

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In Her Own Words: Julia’s Story

Last year, Julia shared her story of Thanksgiving after a visit to Crisis Assistance Ministry. Yet, hidden in that one brief moment were so many more moments of loss, resilience, and hope. This fall, Julia shared her journey with Crisis Assistance Ministry volunteers gathered for their annual recognition dinner. Here, in her own words, is her story.

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You Gave William Hope

“You gave me hope when I had none. And when you’re struggling like I am, hope means everything.” That’s how William describes his visit to Crisis Assistance Ministry while trying to get through the devastating impacts of renal disease, job loss, and a neglectful landlord.

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Financial Help is Music to Darneal’s Ears

Darneal is a hard-working musician helping to support his girlfriend and her school-age children. When summer brought a drop in income for her teaching assistance job, he swallowed his pride and sought help to avoid eviction and restore disconnected utilities for their family.

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You Restored Robert’s Faith

Robert is a boisterous soul who loves people and tries to leave everyone he meets better than he found them. He’s always been a helper. Until he was the one who needed help.

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Our Programs

Basic Needs

Mecklenburg County families receive help with life’s basic needs: emergency rent and utility assistance, clothing, household goods, furniture, beds, and appliances.

Economic Mobility

The Economic Mobility Program helps families move towards financial security and introduces pathways to economic opportunity. Enrolled families are given the opportunity to work one-on-one with a caseworker for an hour per week for up to 90 days.

Civic Engagement

In a vibrant city like Charlotte, it’s easy to overlook the fact that many are suffering amid affluence. Our Civic Engagement Program increases awareness of the complex issues facing more than 100,000 neighbors in Mecklenburg County living in poverty.

By the Numbers


Families Served

More than 20,000 households were served in person or through local partnerships. 


Average Financial Assistance per Emergency

On average, a family may receive $419 in rent and/or utility assistance.


Children Benefiting from Our Services

Children under 18 made up 42% of those benefiting from Crisis Assistance Ministry services. 

It’s Not Too Late to Make a Difference

Donna and Aynsley needed a hand up during a tough time and you were there for them. Their story unfortunately isn’t unique, but shows the need for some generosity this holiday season.

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Join the Giving Tuesday Movement

Stacey knows what it is like to grow up in poverty and that is why she feels so passionate about her work at Crisis Assistance Ministry. This Giving Tuesday you can make a difference and support Stacey’s work by making a gift.

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Thank You for Being a Friend!

Your support touches so many people and we just want to take this opportunity to say thank you. Without you, more families in Charlotte would have a dark and cold holiday season.

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Home is a Safe Place Again for Olivia

Olivia has a full time job but it just wasn’t enough to keep her young family stably housed. When she needed help, you came through and lifted her up and set her on the right path.

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Holiday Cards and Card Inserts

Holiday cards and card inserts are available now! Make a gift and send cards or card inserts to honor someone in your life today.

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Providing Help, Hope, and Home this Holiday Season

What does home mean to you? As we move into the season of giving, instead of providing a gift in a bag or box, you can give the gift of help and hope to our neighbors.

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2019 Community Impact Report Released

Inside this year’s annual report, you’ll meet neighbors who have found hope in the midst of a crisis thanks to your support, take a look at the remarkable statistics their stories represent, and examine the financial snapshot for the year ending June 30, 2019.

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Can A Donated Coat Prevent Homelessness?

As temperatures begin to drop, the approaching winter adds renewed urgency for families who are struggling to make ends meet in Charlotte-Mecklenburg. You can help by donating new and gently used coats and winter gear.

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You Restored Hope for So Many

Inside this issue of The Advocate newsletter, read about individuals and families who found hope because of your support, a key partnership helping neighbors understand their rights in the face of rising eviction rates, and more.

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Vanguard Crew Gives Back

Vanguard’s commitment to community brings teams of volunteers to Crisis Assistance Ministry consistently to help out with a variety of tasks. The group’s coordinator, Cynthia Jordan, has a personal connection to the agency’s mission.

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National Voter Registration Day

Last year, millions of Americans didn’t vote because they missed a registration deadline. National Voter Registration Day is a day of action before state deadlines begin in October.

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What Does it Mean to Be a 4-Star Charity?

The Charity Navigator database was created in 2001 with the goal of creating a world where philanthropy is inclusive, vibrant, and effect. Today, they are the gold standard in accessing the financial health, accountability, and transparency of charities.

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Everybody Has a Story to Tell

Everybody Has a Story to Tell: You Changed Wendy's

Wendy first visited Crisis Assistance Ministry for help decades ago when her children were small.  Today, she is a member of the agency’s Board of Directors. Watch this brief video and listen as she shares how your support changed her family’s future.

A Story of Hope & Thanksgiving: Julia's Story

Just a year ago, Julia was feeling overwhelmed. Her family had already pushed through tragedy to get back into stable housing, but things would never be "normal" again. She visited Crisis Assistance Ministry for a little help, and thanks to a generous donor, found renewed hope for the holidays too. This is her story.

Empowered by Help with Utilities & a Brand New Stove: Patricia's Story

Patricia turned to the community for help through Crisis Assistance Ministry and found hope in the form of restored utilities and a working stove.

Finding a Voice and a Way Forward, with Your Help: Sheila's Story

Sheila finally found her voice. Through personal determination, her caseworker’s coaching, and moral support from other program participants, she traded her low-paying job for one paying several dollars more per hour.

Good News, Thanks to You: William's Story

William had it all – a happy family, a wonderful place to live, and a great job. All of that changed quickly and unexpectedly. With your help, his story on the upswing and he wouldn’t be smiling without your support.

Asking for Help Requires Bravery: Shaniora's Story

“People are really here to help you,” says Shaniora, an aspiring baker who found herself needing help when chronic illness and surgery derailed her plans to support herself while finishing her degree.

Ready to learn more about how you can help
Make a Difference?

Preventing homelessness. Preserving dignity.

Give the gift of help, hope, and home this holiday season.

Holiday cards and card inserts available.

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