Help, Hope & Understanding

for people struggling with limited financial resources

Curbside rent and utility assistance is available for Mecklenburg County residents at 500-A Spratt St on Monday - Friday from 8:30am – 5:00pm.

The Free Store is now open by appointment.  The Furniture Bank remains closed at this time. For more updates, please visit our FAQs.

Mission & Vision

The  mission  of Crisis Assistance Ministry is to  provide assistance  and advocacy for people in financial crisis, helping them move toward self-sufficiency.
Our  vision  is to inspire our community to justice and generosity as we provide help, hope, and understanding to people struggling with limited financial resources.

Partnership Provides for Community Needs

On a cold February afternoon, Charlotte Mecklenburg Schools (CMS) staff from 29 schools are streaming into the McCrorey YMCA armed with lists of student names and sizes—looking for just the right coats and shoes for students attending schools where they serve.

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Thank You From the Bottom of My Heart

Patricia has seen hard times, she says, but she’s also seen blessings. This year, she counts Crisis Assistance Ministry as one of those blessings.

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Shannon’s Hope

Ready for 2021? Shannon is thanks to your support. We need your help to ensure that 2021 starts right by providing hope and home.

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You Gave Kim Peace of Mind and Home

After a medical emergency, Kim and her family found themselves on the brink of homelessness. Your support helped keep them housed and now she is thriving!

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Amy’s Giving Tuesday Update

A year ago, we shared Amy’s story of homelessness and housing instability after she fled domestic violence. Thanks to your support, she was better prepared when COVID-19 hit for the hardships that came along with the pandemic. This #GivingTuesday, help us ensure that 50 families like Amy’s remain stably housed.

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Princess the Support Dog

Julia is a customer and advocate for people in crisis in our community. Along with her husband and support dog, Princess, she is rebuilding her life thanks to amazing people like you.

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Our Programs

Basic Needs

Mecklenburg County families receive help with life’s basic needs: emergency rent and utility assistance, clothing, household goods, furniture, beds, and appliances.

Economic Mobility

The Economic Mobility Program helps families move towards financial security and introduces pathways to economic opportunity. Enrolled families are given the opportunity to work one-on-one with a caseworker for an hour per week for up to 90 days.

Civic Engagement

In a vibrant city like Charlotte, it’s easy to overlook the fact that many are suffering amid affluence. Our Civic Engagement Program increases awareness of the complex issues facing more than 100,000 neighbors in Mecklenburg County living in poverty.

By the Numbers

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Families Served

More than 20,000 households were served in person or through local partnerships. 

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Average Financial Assistance per Emergency

On average, a family may receive $419 in rent and/or utility assistance.

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Children Benefiting from Our Services

Children under 18 made up 42% of those benefiting from Crisis Assistance Ministry services. 

Crisis Intervention Program Helps Families With Past Due Utility Bills

To help prevent utility disconnection, $3.5 million in federal Crisis Intervention Program (CIP) funding is available now for Mecklenburg County households with overdue utility bills.

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Partnership Provides for Community Needs

On a cold February afternoon, Charlotte Mecklenburg Schools (CMS) staff from 29 schools are streaming into the McCrorey YMCA armed with lists of student names and sizes—looking for just the right coats and shoes for students attending schools where they serve.

Read More

Stacey Says Thanks for Your Compassion

Due to job loss and lack of income caused by the pandemic, this holiday season is a lot harder for many people in our community. Stacey has seen this firsthand with the families she has been assisting in the Free Store and wants to say thank you for your compassion and generosity.

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Honoring Volunteers In 2020 Style

In fiscal year 2020, volunteers collectively contributed over $1 million worth of time and expertise to meeting the basic needs of families in our community. During a video conference celebration, volunteers were honored for their continued commitment to preventing homelessness and preserving dignity even in 2020’s ever-changing and challenging environment.

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Thank You From the Bottom of My Heart

Patricia has seen hard times, she says, but she’s also seen blessings. This year, she counts Crisis Assistance Ministry as one of those blessings.

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Electrolux Stocks Charlotte Kitchens

Electrolux and Crisis Assistance Ministry teamed up to stock kitchens with hope throughout the Charlotte region for the holiday season.

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Shannon’s Hope

Ready for 2021? Shannon is thanks to your support. We need your help to ensure that 2021 starts right by providing hope and home.

Read More

You Gave Kim Peace of Mind and Home

After a medical emergency, Kim and her family found themselves on the brink of homelessness. Your support helped keep them housed and now she is thriving!

Read More

Aaron’s Giving Tuesday Request for YOU

Your help kept Aaron and his family housed last year. This #GivingTuesday he is asking for your help to ensure that 50 families avoid eviction with heat and water.

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Amy’s Giving Tuesday Update

A year ago, we shared Amy’s story of homelessness and housing instability after she fled domestic violence. Thanks to your support, she was better prepared when COVID-19 hit for the hardships that came along with the pandemic. This #GivingTuesday, help us ensure that 50 families like Amy’s remain stably housed.

Read More

Giving Thanks for You and Our Community Today and Every Day

Saying thank you to people like you and Sarah will never seem like enough. Your support this holiday season and throughout the year is the greatest gift of all.

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Princess the Support Dog

Julia is a customer and advocate for people in crisis in our community. Along with her husband and support dog, Princess, she is rebuilding her life thanks to amazing people like you.

Read More

Everybody Has a Story to Tell

Everybody Has a Story to Tell: You Changed Wendy's

Wendy first visited Crisis Assistance Ministry for help decades ago when her children were small.  Today, she is a member of the agency’s Board of Directors. Watch this brief video and listen as she shares how your support changed her family’s future.

A Story of Hope & Thanksgiving: Julia's Story

Just a year ago, Julia was feeling overwhelmed. Her family had already pushed through tragedy to get back into stable housing, but things would never be "normal" again. She visited Crisis Assistance Ministry for a little help, and thanks to a generous donor, found renewed hope for the holidays too. This is her story.

Empowered by Help with Utilities & a Brand New Stove: Patricia's Story

Patricia turned to the community for help through Crisis Assistance Ministry and found hope in the form of restored utilities and a working stove.

Finding a Voice and a Way Forward, with Your Help: Sheila's Story

Sheila finally found her voice. Through personal determination, her caseworker’s coaching, and moral support from other program participants, she traded her low-paying job for one paying several dollars more per hour.

Good News, Thanks to You: William's Story

William had it all – a happy family, a wonderful place to live, and a great job. All of that changed quickly and unexpectedly. With your help, his story on the upswing and he wouldn’t be smiling without your support.

Asking for Help Requires Bravery: Shaniora's Story

“People are really here to help you,” says Shaniora, an aspiring baker who found herself needing help when chronic illness and surgery derailed her plans to support herself while finishing her degree.

When Working Hard Isn't Quite Enough: Schawniekaw's Story

Schawniekaw first came to Crisis Assistance Ministry when her landlord filed for eviction. She and her three children packed all their essentials into their truck. They honestly weren’t sure if they would be able to return to their apartment by the end of the day. With your support, she's turned her life around for the better!

Ready to learn more about how you can help
Make a Difference?

Preventing homelessness. Preserving dignity.