Help, Hope & Understanding

for people struggling with limited financial resources

Curbside rent and utility assistance is available for Mecklenburg County residents at 500-A Spratt St on Monday - Friday from 8:30am – 5:00pm.

The Free Store and Furniture Bank are closed at this time. For more updates, please visit our FAQs.

Mission & Vision

The  mission  of Crisis Assistance Ministry is to  provide assistance  and advocacy for people in financial crisis, helping them move toward self-sufficiency.
Our  vision  is to inspire our community to justice and generosity as we provide help, hope, and understanding to people struggling with limited financial resources.

Ethiopia is Optimistic Thanks to You

Ethiopia had a good job at the airport; in fact, she had just been hired permanently after months of working through a temp agency. Eighteen days later, she was laid off due to COVID-19.

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Muriel & Myla: Where are they now?

Myla was the bright-eyed baby we met several years ago who was fighting for survival. Now she’s the picture of health and happiness. We recently checked in with Myla and her grandmother, Muriel, to understand the impact of your help.

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I Am An Advocate

For Deborah, your support when she was at her lowest point was more than a lifeline. It was a life-changing gift that empowered her to reclaim her true self.

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Sandra and Reuben Are Reaching for Stability

When Sandra and Reuben first met their Economic Mobility caseworker, they were at their wit’s end. They were about to lose their electricity and water. They didn’t know how they would afford his medical supplies. Their finances were, Sandra admits, “overwhelming.” But your generous support is helping them reach for stability again.

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We All Depend Upon Each Other

Due to health and financial issues, Tangejula was already at risk when the coronavirus appeared. Thanks to help from people like you she has something to be grateful for right now.

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Kim’s Current Situation

The last time Kim shared her story, she was in the midst of putting her life back together after a medical emergency and a job lay-off sent her family into a tailspin. We checked in with her for an update in the midst of our community’s current crisis.

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Our Programs

Basic Needs

Mecklenburg County families receive help with life’s basic needs: emergency rent and utility assistance, clothing, household goods, furniture, beds, and appliances.

Economic Mobility

The Economic Mobility Program helps families move towards financial security and introduces pathways to economic opportunity. Enrolled families are given the opportunity to work one-on-one with a caseworker for an hour per week for up to 90 days.

Civic Engagement

In a vibrant city like Charlotte, it’s easy to overlook the fact that many are suffering amid affluence. Our Civic Engagement Program increases awareness of the complex issues facing more than 100,000 neighbors in Mecklenburg County living in poverty.

By the Numbers


Families Served

More than 20,000 households were served in person or through local partnerships. 


Average Financial Assistance per Emergency

On average, a family may receive $419 in rent and/or utility assistance.


Children Benefiting from Our Services

Children under 18 made up 42% of those benefiting from Crisis Assistance Ministry services. 

Crisis Assistance Ministry Encourages Those in Need of Rent and Utility Assistance to Seek Help Now

Crisis Assistance Ministry is offering multiple safe, convenient ways for Mecklenburg County residents to receive financial assistance with rent and utility payments.

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Time Is Running Out to Double Your Impact

You can join the Challenge by making a life-changing gift for our neighbors in need. See why other people are joining the Challenge and make a gift by April 30 to double your impact with a matched gift.

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This Volunteer is Actually A Rock Star

Randy Franklin is truly a rock star volunteer. As he plans what he hopes will be his 11th annual benefit concert featuring local musicians, he shares why he continues to work on behalf of families served at Crisis Assistance Ministry.

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Your Help Makes It Possible

Carol has a special video message to thank all of our donors and supporters as well as those on the front lines helping us stay safe and healthy. Though our doors are closed temporarily we are working to help our neighbors in need from home and planning for the future of the agency.

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We All Depend Upon Each Other

Due to health and financial issues, Tangejula was already at risk when the coronavirus appeared. Thanks to help from people like you she has something to be grateful for right now.

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We Are All In This Together

Emily and Jacob understand that we need to work together to lift our community up in these uncertain times and they invite you to do the same. Join the challenge and your gift will be matched up to $250,000 through April 30.

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Crisis Assistance Ministry Closes Facilities Due to COVID-19

Effective at close of business March 17, 2020, all Crisis Assistance Ministry facilities are closed until further notice due to the impact of COVID-19.

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Crisis Assistance Ministry Responds to COVID-19

Like many nonprofits, Crisis Assistance Ministry is adapting to help contain the spread of COVID‐19 and minimize the risk to employees, customers, and volunteers.

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Join the 2020 Challenge

You are invited to join the 2020 Challenge to make twice the difference in the lives of our neighbors in need. All gifts will be matched up to $250,000 through April 30.

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Funds Available To Help Families Behind on Utility Bills

Right now, many families are struggling to make choices between rent, groceries, and utility bills. Crisis Assistance Ministry can help. Special funding is currently available to prevent a disconnection of electricity or gas utilities for low income Mecklenburg County families.

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Wells Fargo Foundation Invests $250,000 in Financial Security CLT

Wells Fargo Foundation has announced a grant of $250,000 designated to support the collaborative work of Financial Security CLT. Coalition members work collaboratively through advocacy to help families get on, and stay on, a path to greater financial security.

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Worried Grandma Finds Perfect Fit

A grandmother’s love is a fierce combination of worry and tenacity. Thanks to you and Steve’s Coats for Kids, Betty has two less worries after a devastating stroke put her family into financial crisis.

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Everybody Has a Story to Tell

Everybody Has a Story to Tell: You Changed Wendy's

Wendy first visited Crisis Assistance Ministry for help decades ago when her children were small.  Today, she is a member of the agency’s Board of Directors. Watch this brief video and listen as she shares how your support changed her family’s future.

A Story of Hope & Thanksgiving: Julia's Story

Just a year ago, Julia was feeling overwhelmed. Her family had already pushed through tragedy to get back into stable housing, but things would never be "normal" again. She visited Crisis Assistance Ministry for a little help, and thanks to a generous donor, found renewed hope for the holidays too. This is her story.

Empowered by Help with Utilities & a Brand New Stove: Patricia's Story

Patricia turned to the community for help through Crisis Assistance Ministry and found hope in the form of restored utilities and a working stove.

Finding a Voice and a Way Forward, with Your Help: Sheila's Story

Sheila finally found her voice. Through personal determination, her caseworker’s coaching, and moral support from other program participants, she traded her low-paying job for one paying several dollars more per hour.

Good News, Thanks to You: William's Story

William had it all – a happy family, a wonderful place to live, and a great job. All of that changed quickly and unexpectedly. With your help, his story on the upswing and he wouldn’t be smiling without your support.

Asking for Help Requires Bravery: Shaniora's Story

“People are really here to help you,” says Shaniora, an aspiring baker who found herself needing help when chronic illness and surgery derailed her plans to support herself while finishing her degree.

When Working Hard Isn't Quite Enough: Schawniekaw's Story

Schawniekaw first came to Crisis Assistance Ministry when her landlord filed for eviction. She and her three children packed all their essentials into their truck. They honestly weren’t sure if they would be able to return to their apartment by the end of the day. With your support, she's turned her life around for the better!

Ready to learn more about how you can help
Make a Difference?

Preventing homelessness. Preserving dignity.

Holiday Closure

Crisis Assistance Ministry will be closed on Friday, July 3 and Saturday, July 4, 2020 to observe Independence Day.

All areas will be closed to customers, donors, volunteers, and employees.

Typical business hours resume on Monday, July 6, 2020.