Help, Hope & Understanding

for people struggling with limited financial resources

Mission & Vision

The  mission  of Crisis Assistance Ministry is to  provide assistance  and advocacy for people in financial crisis, helping them move toward self-sufficiency.
Our  vision  is to inspire our community to justice and generosity as we provide help, hope, and understanding to people struggling with limited financial resources.

Who Are You Helping?

Ever wonder who comes to this agency for assistance? Some of our caseworkers give insight about the people who are blessed by your gifts.

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Hope For This Grandmother

Meet a grandmother who received your gift of hope and help when she needed it most. Her modest monthly check, which had previously barely covered her regular expenses, couldn’t stretch to meet the increased food and utility costs.

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What A Difference You Made

In 2021, your support powered so many transformations — from the thousands of families you helped to the innovative new ways they received services. Thank you for preventing homelessness and preserving dignity for so many of our neighbors during an unprecedented year.

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You Gave the Gift of Relief

Two remarkable women recently sat down together to share what your gifts to Crisis Assistance Ministry have meant to them. Both of these ladies came to Crisis Assistance Ministry needing rent assistance and thanks to donors like you they got financial help and relief. Sometimes you just need a little bit of help to get moving in the right direction and feel like you are no longer underwater.

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Michelle Knows How It Feels to Ask For Help and Pay It Forward

Together we can give families the opportunity to receive one-on-one coaching and counseling in the Economic Mobility program along with assistance to stay housed and financially stable. Your donation will provide the opportunity for a hardworking community member to support their family by focusing on planning and goals, savings, financial well-being, and life skills.

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Back-to-School Partnerships Help Families Return to Learning

With 40+ public schools in Charlotte-Mecklenburg requiring school uniforms, thousands of families face extra expenses each fall. Your generosity, together with critical community partnerships, helped struggling families return to learning this month.

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Our Programs

Basic Needs

Mecklenburg County families receive help with life’s basic needs: emergency rent and utility assistance, clothing, household goods, furniture, beds, and appliances.

Economic Mobility

The Economic Mobility Program helps families move towards financial security and introduces pathways to economic opportunity. Enrolled families are given the opportunity to work one-on-one with a caseworker for an hour per week for up to 90 days.

Civic Engagement

In a vibrant city like Charlotte, it’s easy to overlook the fact that many are suffering amid affluence. Our Civic Engagement Program increases awareness of the complex issues facing more than 100,000 neighbors in Mecklenburg County living in poverty.

By the Numbers

+

Families Served

More than 20,000 households were served in person or through local partnerships. 

$

Average Financial Assistance per Emergency

On average, a family may receive $419 in rent and/or utility assistance.

%

Children Benefiting from Our Services

Children under 18 made up 42% of those benefiting from Crisis Assistance Ministry services. 

In Tribute To a Life Well Lived

At Crisis Assistance Ministry, our hearts are heavy with the loss of another servant leader. Regina Smith, our coworker and friend, passed away unexpectedly on January 11, 2022. She may not have achieved worldwide fame or received the Nobel Peace Prize, but Regina dedicated her life to improving the lives of others, and she will be greatly missed.

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COVID-19 Suspends Material Goods Donations and In-Person Volunteers

Due to the rise in transmission of COVID-19 and the prominence of the highly contagious Omicron variant in Mecklenburg County, Crisis Assistance Ministry is temporarily suspending all in-person volunteer opportunities beginning January 8, 2022, and temporarily suspending receipt of donations at our Donation Drive-Thru and Furniture & Appliance Store beginning January 12, 2022

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Who Are You Helping?

Ever wonder who comes to this agency for assistance? Some of our caseworkers give insight about the people who are blessed by your gifts.

Read More

Hope For This Grandmother

Meet a grandmother who received your gift of hope and help when she needed it most. Her modest monthly check, which had previously barely covered her regular expenses, couldn’t stretch to meet the increased food and utility costs.

Read More

A Holiday Message for You

2021 was a year of changing, growing, and finding new ways to connect with those who seek help with basic needs. Your support allowed our team to rise to the challenge while serving families in deeper need than ever before.

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Countdown to Make A Difference this Year

As the calendar year draws to a close, updated tax provisions mean your year-end giving can make a huge difference for families facing financial crisis in our community. There are at least six ways to make a financial gift before 2022 arrives.

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What A Difference You Made

In 2021, your support powered so many transformations — from the thousands of families you helped to the innovative new ways they received services. Thank you for preventing homelessness and preserving dignity for so many of our neighbors during an unprecedented year.

Read More

You Gave the Gift of Relief

Two remarkable women recently sat down together to share what your gifts to Crisis Assistance Ministry have meant to them. Both of these ladies came to Crisis Assistance Ministry needing rent assistance and thanks to donors like you they got financial help and relief. Sometimes you just need a little bit of help to get moving in the right direction and feel like you are no longer underwater.

Read More

You Can Be The Sun In Someone’s Life

Angela is a proud, native Charlottean who owns her own home and never needed help from anyone. That is until the pandemic hit and her hours were cut to the point of her family facing utility disconnection. Learn more about how you brought the sunshine back into her life.

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The Furniture & Appliance Store is Coming Home

To better serve customers and donors, Crisis Assistance Ministry’s Furniture & Appliance Store is returning to the agency’s main location at 500-A Spratt Street in Charlotte this month. To help with the move, the agency will pause accepting furniture and appliance donations between October 17 and October 26, 2021.

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Back-to-School Partnerships Help Families Return to Learning

With 40+ public schools in Charlotte-Mecklenburg requiring school uniforms, thousands of families face extra expenses each fall. Your generosity, together with critical community partnerships, helped struggling families return to learning this month.

Read More

Latin American Coalition Partnership Breaks Down Barriers

39% of Latino adults report having difficulty paying basic household expenses compared to 23% of white adults. A partnership with the Latin American Coalition allows families to overcome barriers of language, transportation, childcare, and cultural understanding while seeking assistance with urgent needs.

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Everybody Has a Story to Tell

Everybody Has a Story to Tell: You Changed Wendy's

Wendy first visited Crisis Assistance Ministry for help decades ago when her children were small.  Today, she is a member of the agency’s Board of Directors. Watch this brief video and listen as she shares how your support changed her family’s future.

A Story of Hope & Thanksgiving: Julia's Story

Just a year ago, Julia was feeling overwhelmed. Her family had already pushed through tragedy to get back into stable housing, but things would never be "normal" again. She visited Crisis Assistance Ministry for a little help, and thanks to a generous donor, found renewed hope for the holidays too. This is her story.

Empowered by Help with Utilities & a Brand New Stove: Patricia's Story

Patricia turned to the community for help through Crisis Assistance Ministry and found hope in the form of restored utilities and a working stove.

Finding a Voice and a Way Forward, with Your Help: Sheila's Story

Sheila finally found her voice. Through personal determination, her caseworker’s coaching, and moral support from other program participants, she traded her low-paying job for one paying several dollars more per hour.

Good News, Thanks to You: William's Story

William had it all – a happy family, a wonderful place to live, and a great job. All of that changed quickly and unexpectedly. With your help, his story on the upswing and he wouldn’t be smiling without your support.

Asking for Help Requires Bravery: Shaniora's Story

“People are really here to help you,” says Shaniora, an aspiring baker who found herself needing help when chronic illness and surgery derailed her plans to support herself while finishing her degree.

When Working Hard Isn't Quite Enough: Schawniekaw's Story

Schawniekaw first came to Crisis Assistance Ministry when her landlord filed for eviction. She and her three children packed all their essentials into their truck. They honestly weren’t sure if they would be able to return to their apartment by the end of the day. With your support, she's turned her life around for the better!

Ready to learn more about how you can help
Make a Difference?

Preventing homelessness. Preserving dignity.