Help, Hope & Understanding

for people struggling with limited financial resources

Mission & Vision

The  mission  of Crisis Assistance Ministry is to  provide assistance  and advocacy for people in financial crisis, helping them move toward self-sufficiency.
Our  vision  is to inspire our community to justice and generosity as we provide help, hope, and understanding to people struggling with limited financial resources.

Haley’s New Friend

Rising fifth-grader Haley knows what she wants. Accompanied by her mother, she combs the aisles of Crisis Assistance Ministry’s Free Store looking to find just what she needs for her upcoming trip to camp.
An avid reader, Haley is among 150+ area scholars who will attend overnight camp this summer with the help of Wayfinders.

Read More

Deborah: Growing Stronger As An Advocate

When we last looked in on Deborah, she was emerging from a time of crisis with a renewed sense of her purpose. Today, she’s thriving as a Customer Advocate sharing her story. And every time she does, she becomes a little bit stronger.

Read More

Sometimes You Need A Friend

You could be that friend to offer hope and help during a trying time. With your help, people like Mary find that support through Economic Mobility specialists like Crisis Assistance Ministry staffer Randee. Caring community members like you have the unique opportunity to offer help during the initial financial crisis and to extend hope through vital life-changing resources like the Economic Mobility program. All with a gift before our Challenge comes to a close at midnight on April 30.

Read More

You and Lucy Are Lifelines

Meet Lucy the loyal 16-year-old black lab. Pet lovers know the importance of a furry best friend. Lucy has provided Tammy with a lot of love and support over the years. Tammy and Lucy moved to Charlotte to support her sister with her first pregnancy. She got a job as an assistant manager but soon […]

Read More

A Phone Call Changed Her Life

Her reality changed in an instant when she got the call that she was furloughed. Betsy was at a loss for what to do next but she needed to be strong for her three children ages 10, 14, and 16, and her elderly mother.

Read More

Facing Challenges Together

Life can change in the blink of an eye. One fateful day six years ago, Mary was hit head-on by a drunk driver. The aftermath of the crash left her with chronic pain and a mountain of medical bills. This new reality forced Mary to leave the workforce and apply for disability. With children at home and bills piling up, the disability check just wasn’t enough to help cover her basic needs.

Read More

Our Programs

Basic Needs

Mecklenburg County families receive help with life’s basic needs: emergency rent and utility assistance, clothing, household goods, furniture, beds, and appliances.

Economic Mobility

The Economic Mobility Program helps families move towards financial security and introduces pathways to economic opportunity. Enrolled families are given the opportunity to work one-on-one with a caseworker for an hour per week for up to 90 days.

Civic Engagement

In a vibrant city like Charlotte, it’s easy to overlook the fact that many are suffering amid affluence. Our Civic Engagement Program increases awareness of the complex issues facing more than 100,000 neighbors in Mecklenburg County living in poverty.

By the Numbers

+

Families Served

More than 20,000 households were served in person or through local partnerships. 

$

Average Financial Assistance per Emergency

On average, a family may receive $419 in rent and/or utility assistance.

%

Children Benefiting from Our Services

Children under 18 made up 42% of those benefiting from Crisis Assistance Ministry services. 

Haley’s New Friend

Rising fifth-grader Haley knows what she wants. Accompanied by her mother, she combs the aisles of Crisis Assistance Ministry’s Free Store looking to find just what she needs for her upcoming trip to camp.
An avid reader, Haley is among 150+ area scholars who will attend overnight camp this summer with the help of Wayfinders.

Read More

On Juneteenth, equity, equality, and freedom

Juneteenth marks a celebration of freedom—at least in the legal sense of the word.  But it also evokes several bitter truths surrounding emancipation and its legacy. We see the ripples of that legacy here every day as we work to help our neighbors whose struggles are made more difficult by the social and systemic legacies of chattel slavery in the United States.
As we reflect on a historic moment in time, we can’t overlook the centuries of disenfranchisement that have followed legal emancipation and consider whether true freedom, equity, and equality have yet to arrive for many of our fellow citizens.

Read More

Help is Available for Rent and Utility Bills in the Face of Heatwave 

With temperatures rising to life-threatening levels this week, Crisis Assistance Ministry continues to offer emergency financial assistance for Mecklenburg County residents at risk of utility disconnection or eviction.  Families in need of help should visit http://crisisassistance.org/gethelp for detailed instructions on how to seek assistance and what to bring when submitting an application for assistance.

Read More

Sometimes You Need A Friend

You could be that friend to offer hope and help during a trying time. With your help, people like Mary find that support through Economic Mobility specialists like Crisis Assistance Ministry staffer Randee. Caring community members like you have the unique opportunity to offer help during the initial financial crisis and to extend hope through vital life-changing resources like the Economic Mobility program. All with a gift before our Challenge comes to a close at midnight on April 30.

Read More

Meet Ed – A Grandfather Giving Back

How does retiree, grandfather, and volunteer see the future? Hopeful. That’s one of the reasons you find him helping people in financial crisis every week. How does retiree, grandfather, and volunteer see the future? Hopeful. That’s one of the reasons you find him helping people in financial crisis every week.

Read More

You and Lucy Are Lifelines

Meet Lucy the loyal 16-year-old black lab. Pet lovers know the importance of a furry best friend. Lucy has provided Tammy with a lot of love and support over the years. Tammy and Lucy moved to Charlotte to support her sister with her first pregnancy. She got a job as an assistant manager but soon […]

Read More

One Gift = Double the Impact

Did you know that 37% of workers in North Carolina make less than $15 per hour?* Our minimum wage is still $7.25 per hour which adds up to about $15,600 annually. Even $15 an hour only translates to around $31,200 per year. That harsh reality becomes even starker considering that the average rent in Charlotte […]

Read More

A Phone Call Changed Her Life

Her reality changed in an instant when she got the call that she was furloughed. Betsy was at a loss for what to do next but she needed to be strong for her three children ages 10, 14, and 16, and her elderly mother.

Read More

Carol Invites You To Join the Challenge

Every day I hear stories about members of our community who are trying their best to make ends meet. Thanks to amazing donors like you, we can help prevent eviction and utility shut-off and connecting people while empowering people to achieve housing stability and economic mobility. With the help of a matching fund from The Merancas Foundation you can double your impact with a gift right now.

Read More

New Members Join Board of Directors

Four passionate and committed community members have joined Crisis Assistance Ministry’s Board of Directors for 2022. Each brings a diversity of knowledge, skills, and experience to this group of volunteers who provide oversight to the independent, nonprofit organization.

Read More

Volunteers and Material Goods Donations Welcomed Once More

Following a temporary pause due to high rates of COVID-19 Omicron variant infection in Mecklenburg County, Crisis Assistance Ministry has resumed accepting donations of clothing, household goods, furniture, and appliances at its Charlotte offices at 500-A Spratt Street.

Read More

A Blessing in Disguise

The pandemic forced us to stop and perform an overhaul. It wasn’t easy, and there were some challenges along the way. Still, our new process has transformed the way customers receive emergency financial assistance. 

Read More

Everybody Has a Story to Tell

Everybody Has a Story to Tell: You Changed Wendy's

Wendy first visited Crisis Assistance Ministry for help decades ago when her children were small.  Today, she is a member of the agency’s Board of Directors. Watch this brief video and listen as she shares how your support changed her family’s future.

A Story of Hope & Thanksgiving: Julia's Story

Just a year ago, Julia was feeling overwhelmed. Her family had already pushed through tragedy to get back into stable housing, but things would never be "normal" again. She visited Crisis Assistance Ministry for a little help, and thanks to a generous donor, found renewed hope for the holidays too. This is her story.

Empowered by Help with Utilities & a Brand New Stove: Patricia's Story

Patricia turned to the community for help through Crisis Assistance Ministry and found hope in the form of restored utilities and a working stove.

Finding a Voice and a Way Forward, with Your Help: Sheila's Story

Sheila finally found her voice. Through personal determination, her caseworker’s coaching, and moral support from other program participants, she traded her low-paying job for one paying several dollars more per hour.

Good News, Thanks to You: William's Story

William had it all – a happy family, a wonderful place to live, and a great job. All of that changed quickly and unexpectedly. With your help, his story on the upswing and he wouldn’t be smiling without your support.

Asking for Help Requires Bravery: Shaniora's Story

“People are really here to help you,” says Shaniora, an aspiring baker who found herself needing help when chronic illness and surgery derailed her plans to support herself while finishing her degree.

When Working Hard Isn't Quite Enough: Schawniekaw's Story

Schawniekaw first came to Crisis Assistance Ministry when her landlord filed for eviction. She and her three children packed all their essentials into their truck. They honestly weren’t sure if they would be able to return to their apartment by the end of the day. With your support, she's turned her life around for the better!

Ready to learn more about how you can help
Make a Difference?

Preventing homelessness. Preserving dignity.