Contact Us

Curbside rent and utility assistance is available for Mecklenburg County residents at 500-A Spratt St on Monday - Friday from 8:30am – 5:00pm.

The Free Store and Furniture Bank are closed at this time. For more updates, please visit our FAQs.

Main Office

Phone: (704) 371-3001

Office Address:
500-A Spratt St., Charlotte, NC 28206
Driving Directions

Emergency Financial Assistance

Phone: (704) 371-3001

Main Office Hours:
Monday-Friday, 8:30 am - 5:00 pm
Excepting Holidays & Scheduled Closings

Address:
500-A Spratt St., Charlotte, NC 28206
Driving Directions

Customer Feedback

We appreciate your feedback and we want to hear from you.

Free Store

Store Phone: (704) 371-3001 ext. 281

The Free Store is closed to customers, donors, and volunteers at this time. (Updated May 2020)

Shopping Hours:
Tuesday-Saturday, 10:00 am - 4:00 pm
Excepting Holidays & Scheduled Closings

Store Address:
500-A Spratt St., Charlotte, NC 28206
Driving Directions

The Free Store is closed to customers, donors, and volunteers at this time. (Updated May 2020)

Drop-off Donations:
Tuesday-Friday, 9:00 am - 4:00 pm
Saturday, 10:00 am - 3:00 pm
Excepting Holidays & Scheduled Closings

Donation Questions: 
(704) 371-3001 ext. 282

Volunteer:
Tuesday-Saturday
Learn More

Furniture Bank

Store Phone: (704) 371-3001 ext. 325

The Furniture Bank is closed to customers and volunteers at this time. (Updated May/June 2020)

Shopping Hours:
(confirmed referral is required)
Tuesday-Saturday, 10:00 am - 4:00 pm
Excepting Holidays & Scheduled Closings

Store Address:
333 Dalton Ave., Charlotte, NC 28206
Driving Directions

The Furniture Bank is closed to customers, donors, and volunteers at this time. (Updated May 2020)

Drop-off Donations:
Tuesday-Saturday, 10:00 am - 4:00 pm
Excepting Holidays & Scheduled Closings

Donation Questions:
(704) 371-3001 ext. 297

Volunteer:
Tuesday-Saturday
Learn More

Frequently Asked Questions

Your request is important to us. These resources may immediately answer your question. If not, please use this form to send us your specific question.

Holiday Closure

Crisis Assistance Ministry will be closed on Friday, July 3 and Saturday, July 4, 2020 to observe Independence Day.

All areas will be closed to customers, donors, volunteers, and employees.

Typical business hours resume on Monday, July 6, 2020.