By the Numbers

fiscal year ending June 30, 2019


Individuals Served

More than 50,000 individuals were served in person or through local partnerships. 


Average Financial Assistance per Emergency

On average, a family may receive $392 in rent and/or utility assistance.


Children Benefiting from Our Services

Children under 18 made up 42% of those benefiting from Crisis Assistance Ministry services. 

Thank You From the Bottom of My Heart

Patricia has seen hard times, she says, but she’s also seen blessings. This year, she counts Crisis Assistance Ministry as one of those blessings.

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Shannon’s Hope

Ready for 2021? Shannon is thanks to your support. We need your help to ensure that 2021 starts right by providing hope and home.

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You Gave Kim Peace of Mind and Home

After a medical emergency, Kim and her family found themselves on the brink of homelessness. Your support helped keep them housed and now she is thriving!

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Amy’s Giving Tuesday Update

A year ago, we shared Amy’s story of homelessness and housing instability after she fled domestic violence. Thanks to your support, she was better prepared when COVID-19 hit for the hardships that came along with the pandemic. This #GivingTuesday, help us ensure that 50 families like Amy’s remain stably housed.

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Princess the Support Dog

Julia is a customer and advocate for people in crisis in our community. Along with her husband and support dog, Princess, she is rebuilding her life thanks to amazing people like you.

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Home For The Holidays

Shavonna’s world was upended when her family went from two full-time incomes to almost nothing overnight. She had been making partial rent payments but the debt kept growing and she was terrified of becoming homeless. Then you stepped in to make sure she and her family were home for the holidays.

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 Free Clothing, Household Goods & Furniture Distributed

Mecklenburg County residents received more than 1,000,000 items free-of-charge.


Value of Free Clothing, Household Goods, & Furniture

More than one million items were distributed to customers at a value of $3.3 million.

Average Mattresses Distributed per Month

Mecklenburg County residents received an average of 198 mattresses per month. 

Preventing homelessness. Preserving dignity.

For over 40 years, Crisis Assistance Ministry has been here to meet families’ most basic needs addressing challenges brought by the community’s explosive growth and economic transition. 

By keeping families in their homes with utilities flowing, we prevent homelessness for those who are housing insecure.  

By providing clothing, shoes, household items, furniture, beds, and appliances free-of-charge, customers can divert limited financial resources towards essential bills.

By empowering customers to set personal goals and address the factors that contributed to their financial crisis, through regular meetings with a caseworker, families get on a path to economic mobility.  

By educating the community about the realities of poverty and lack of economic mobility, we put a face on the problem, serving as a voice for those served.


Average Customer Income

Families receiving financial assistance earned an average gross monthly income of $1,435 compared to $4,850, the average for Mecklenburg County. 


Customer Income Obligated to Rent, Utilities

On average, customers seeking assistance had 71% of their income obligated to pay rent and utilities.


Emergency Housing Assistance

Your generosity enabled families in need to receive $2,438,379 in emergency housing assistance.


Agency Work Performed by Volunteers

28% of the work of Crisis Assistance Ministry is performed by volunteers. 


Customers  Remained Housed

95% of customers receiving financial assistance remained stably housed 60 days later. 


of Every Dollar Donated Goes Directly to Programs

For every dollar donated, 92 cents goes directly to support programs.