By the Numbers

fiscal year ending June 30, 2019


Individuals Served

More than 50,000 individuals were served in person or through local partnerships. 


Average Financial Assistance per Emergency

On average, a family may receive $392 in rent and/or utility assistance.


Children Benefiting from Our Services

Children under 18 made up 42% of those benefiting from Crisis Assistance Ministry services. 

Restoring Home For Lakisha And Her Family

Working mother Lakisha is grateful to the community partnerships and volunteer labor who helped restore and furnish her family home after a devastating roof collapse.

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A Little Bit of Help, Hope, and Home

When little Myla wasn’t even a year old, she learned about the warmth of community — thanks to life-changing assistance just when it was needed most.

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When Working Hard Isn’t Quite Enough

Schawniekaw has worked three jobs sometimes to keep a roof over her family’s head. Still, it’s not enough. With the threat of eviction looming over her head, she turned to the community for help.

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Finding “Good” In A Moment of Need

As a single mother of two, Courtney works full-time, drives ride share, and sells plasma to make ends meet. for herself and her two children. But, sometimes that’s not enough.

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It’s Not Too Late to Make a Difference

Donna and Aynsley needed a hand up during a tough time and you were there for them. Unfortunately, their story is not unique. Nearly 200 a day turn to you for help here at Crisis Assistance Ministry.

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A Home For Edna

It’s been a while since Edna had the luxury of lingering over a cup of coffee. Over the past four years, she has crashed with friends, lived in her car, and most recently, lived at the Salvation Army Women & Children’s Shelter. That all changed thanks to your support and Edna’s hard work overcoming chronic homelessness.

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 Free Clothing, Household Goods & Furniture Distributed

Mecklenburg County residents received more than 1,000,000 items free-of-charge.


Value of Free Clothing, Household Goods, & Furniture

More than one million items were distributed to customers at a value of $3.3 million.

Average Mattresses Distributed per Month

Mecklenburg County residents received an average of 198 mattresses per month. 

Preventing homelessness. Preserving dignity.

For over 40 years, Crisis Assistance Ministry has been here to meet families’ most basic needs addressing challenges brought by the community’s explosive growth and economic transition. 

By keeping families in their homes with utilities flowing, we prevent homelessness for those who are housing insecure.  

By providing clothing, shoes, household items, furniture, beds, and appliances free-of-charge, customers can divert limited financial resources towards essential bills.

By empowering customers to set personal goals and address the factors that contributed to their financial crisis, through regular meetings with a caseworker, families get on a path to economic mobility.  

By educating the community about the realities of poverty and lack of economic mobility, we put a face on the problem, serving as a voice for those served.


Average Customer Income

Families receiving financial assistance earned an average gross monthly income of $1,435 compared to $4,850, the average for Mecklenburg County. 


Customer Income Obligated to Rent, Utilities

On average, customers seeking assistance had 71% of their income obligated to pay rent and utilities.


Emergency Housing Assistance

Your generosity enabled families in need to receive $2,438,379 in emergency housing assistance.


Agency Work Performed by Volunteers

28% of the work of Crisis Assistance Ministry is performed by volunteers. 


Customers  Remained Housed

95% of customers receiving financial assistance remained stably housed 60 days later. 


of Every Dollar Donated Goes Directly to Programs

For every dollar donated, 92 cents goes directly to support programs.