By the Numbers

fiscal year ending June 30, 2020


Individuals Served

More than 43,500 individuals were served in person or through local partnerships. 


Average Financial Assistance per Emergency

On average, a family may receive $496 in rent and/or utility assistance.


Children Benefiting from Our Services

Children under 18 made up 42% of those benefiting from Crisis Assistance Ministry services. 

Lowe’s Donation Provides Essential Appliances to Neighbors in Need

Two Charlotteans are breathing a sigh of relief after receiving essential appliances, thanks to a generous donation from Lowe’s. These individuals recently picked up brand new washers and dryers at Crisis Assistance Ministry’s Furniture & Appliance Store — a life-changing and inspirational gift during a challenging time in their lives.

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Without You, Victoria Might Be Lost

Victoria knows how to stretch a dollar. But since the pandemic hit, even her usual budgeting and savings strategies have been extended to the limit. Thanks to donations from people like you, she has stable housing, cleaning supplies, and other household essentials—all with her dignity intact.

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Grateful, Grateful, Grateful

Even when faced with hard times Shanta has chosen to be grateful. Support from people like you made all the difference when the pandemic hit and her family was facing homelessness. Double your impact on more families with a gift today.

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Kim’s Persistence Pays Off With Your Help

Your support ensures local families like Kim’s can meet their basic needs – rent, utilities, clothing, household goods, beds, furniture, and appliances – while being empowered to achieve housing stability and economic mobility. Double your impact on hardworking families in Charlotte-Mecklenburg now through May 31.

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New Partner Agency Shopping Connects Community with Essentials

An innovative new Partner Agency Shopping Service invites representatives of local nonprofits to shop by appointment on behalf of the individuals and families they serve. Available items include clothing, shoes, coats, school uniforms, kitchenware, dishes, and linens. So far, 50,000+ items have been provided to partner organizations.

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Partnership Provides for Community Needs

On a cold February afternoon, Charlotte Mecklenburg Schools (CMS) staff from 29 schools are streaming into the McCrorey YMCA armed with lists of student names and sizes—looking for just the right coats and shoes for students attending schools where they serve.

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Free Clothing, Household Goods & Furniture Distributed

Mecklenburg County residents received more than 600,000 items free-of-charge.


Value of Free Clothing, Household Goods, & Furniture

More than 600,000 items were distributed at a value of almost two million dollars.

Appliances Distributed per Month

Mecklenburg County residents received an average of 17 appliances per month.

Preventing homelessness. Preserving dignity.

For over 40 years, Crisis Assistance Ministry has been here to meet families’ most basic needs addressing challenges brought by the community’s explosive growth and economic transition. 

By keeping families in their homes with utilities flowing, we prevent homelessness for those who are housing insecure.  

By providing clothing, shoes, household items, furniture, beds, and appliances free-of-charge, customers can divert limited financial resources towards essential bills.

By empowering customers to set personal goals and address the factors that contributed to their financial crisis, through regular meetings with a caseworker, families get on a path to economic mobility.  

By educating the community about the realities of poverty and lack of economic mobility, we put a face on the problem, serving as a voice for those served.


Average Customer Income

Families receiving financial assistance earned an average gross monthly income of $1,511 compared to $4,850, the average for Mecklenburg County. 


Customer Income Obligated to Rent, Utilities

On average, customers seeking assistance had 45% of their income obligated to pay rent and utilities.


Emergency Housing Assistance

Your generosity enabled families in need to receive $6,607,199 in emergency housing assistance.


Agency Work Performed by Volunteers

24% of the work of Crisis Assistance Ministry is performed by volunteers. 


Customers  Remained Housed

97% of customers receiving financial assistance remained stably housed 60 days later. 


of Every Dollar Donated Goes Directly to Programs

For every dollar donated, 91 cents goes directly to support programs.