2017-2018 By the Numbers


Individuals Served

More than 50,000 individuals were served in person or through local partnerships. 


Average Financial Assistance per Emergency

On average, a family may receive $392 in rent and/or utility assistance.


Children Benefiting from Our Services

Children under 18 made up 42% of those benefiting from Crisis Assistance Ministry services. 

Finding a Voice and a Way Forward, with Your Help

For over twenty years, Sheila worked at the same fast food restaurant, making salads for little more than minimum wage. After all that time, she earned just a dollar an hour more than the day she started. When a cut in her hours brought her to Crisis Assistance Ministry seeking assistance, her path began to change.

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Summer Made Possible Thanks to You

Angel and Tony earned trips to sleepaway camp through the Bruce Irons Camp Fund. But with their mom already struggling to make ends meet, the long supply list was a bit daunting. Fortunately, they were able to shop at the Free Store for flashlights, swimsuits, pajamas, towels, water shoes, toiletries, summer clothes, and more.

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Collaboration Brings Jeff Home with Your Help

When his rent went up to just $33 less than his entire monthly income,  Jeff  joined the ranks of our city’s chronically  homeless. For the next 14 months, he made his home in a tent in the woods.  He didn’t know what else to do.  He couldn’t afford market rent on his disability income, and the waiting lists were so long to get into subsidized housing for seniors or individuals with disabilities.

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You Helped Patricia and Her Son Rebuild Their Lives

When her husband walked out on her, Patricia and her 15-year-old son Jamil were plunged into an unfamiliar world of financial distress. Fully disabled after a surgical mistake years earlier, Patricia had relied on the income from her husband’s job to pay the mortgage and other bills. Left with only her monthly Social Security disability payments, she soon found the situation unmanageable.

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Everybody Has a Story and You Changed Wendy’s

Wendy first visited Crisis Assistance Ministry for help  decades ago when her children were small.  Today, she is a member of the agency’s Board of Directors. Watch the video and listen as she shares how your support changed her family’s future.

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Giving Gaylene the Gift of Heat

Since a degenerative bone condition left her unable to work, Gaylene has been making ends meet with disability and social security income. Gaylene’s power was scheduled for disconnection until your support provided an emergency payment directly to the power company to make sure she could return to a warm apartment.

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Free Clothing & Household Items Distributed

Mecklenburg County residents received more than 1,000,000 items free-of-charge through the Free Store. 


Value of Free Clothing & Household Items

More than one million household items were distributed to customers at a value of $3.2 million.

Average Mattresses Distributed per Month

Mecklenburg County residents received an average of 212 mattresses per month. 

Preventing homelessness. Preserving dignity.

For over 40 years, Crisis Assistance Ministry has been here to meet families’ most basic needs addressing challenges brought by the community’s explosive growth and economic transition. 

By keeping families in their homes with utilities flowing, we prevent homelessness for those who are housing insecure.  

By providing clothing, shoes, household items, furniture, beds, and appliances free-of-charge, customers can divert limited financial resources towards essential bills.

By empowering customers to set personal goals and address the factors that contributed to their financial crisis, through regular meetings with a caseworker, families get on a path to economic mobility.  

By educating the community about the realities of poverty and lack of economic mobility, we put a face on the problem, serving as a voice for those served.


Average Customer Income

Families receiving financial assistance earned an average gross monthly income of $1,341 compared to $5,466, the average for Mecklenburg County. 


Customer Income Obligated to Rent, Utilities

On average, customers seeking assistance had 73% of their income obligated to pay rent and utilities.


Emergency Housing Assistance

Your generosity enabled families in need to receive $2,437,704 in emergency housing assistance.


Agency Work Performed by Volunteers

27% of the work of Crisis Assistance Ministry is performed by volunteers. 

Local Leaders Engaged in Poverty Simulations

2,073 local leaders experienced Poverty Simulations led by Crisis Assistance Ministry. 


of Every Dollar Donated Goes Directly to Programs

For every dollar donated, 91 cents goes directly to support programs.