By the Numbers

fiscal year ending June 30, 2020


Individuals Served

More than 43,500 individuals were served in person or through local partnerships. 


Average Financial Assistance per Emergency

On average, a family may receive $496 in rent and/or utility assistance.


Children Benefiting from Our Services

Children under 18 made up 42% of those benefiting from Crisis Assistance Ministry services. 

Who Are You Helping?

Ever wonder who comes to this agency for assistance? Some of our caseworkers give insight about the people who are blessed by your gifts.

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Hope For This Grandmother

Meet a grandmother who received your gift of hope and help when she needed it most. Her modest monthly check, which had previously barely covered her regular expenses, couldn’t stretch to meet the increased food and utility costs.

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What A Difference You Made

In 2021, your support powered so many transformations — from the thousands of families you helped to the innovative new ways they received services. Thank you for preventing homelessness and preserving dignity for so many of our neighbors during an unprecedented year.

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You Gave the Gift of Relief

Two remarkable women recently sat down together to share what your gifts to Crisis Assistance Ministry have meant to them. Both of these ladies came to Crisis Assistance Ministry needing rent assistance and thanks to donors like you they got financial help and relief. Sometimes you just need a little bit of help to get moving in the right direction and feel like you are no longer underwater.

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Michelle Knows How It Feels to Ask For Help and Pay It Forward

Together we can give families the opportunity to receive one-on-one coaching and counseling in the Economic Mobility program along with assistance to stay housed and financially stable. Your donation will provide the opportunity for a hardworking community member to support their family by focusing on planning and goals, savings, financial well-being, and life skills.

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Back-to-School Partnerships Help Families Return to Learning

With 40+ public schools in Charlotte-Mecklenburg requiring school uniforms, thousands of families face extra expenses each fall. Your generosity, together with critical community partnerships, helped struggling families return to learning this month.

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Free Clothing, Household Goods & Furniture Distributed

Mecklenburg County residents received more than 600,000 items free-of-charge.


Value of Free Clothing, Household Goods, & Furniture

More than 600,000 items were distributed at a value of almost two million dollars.

Appliances Distributed per Month

Mecklenburg County residents received an average of 17 appliances per month.

Preventing homelessness. Preserving dignity.

For over 40 years, Crisis Assistance Ministry has been here to meet families’ most basic needs addressing challenges brought by the community’s explosive growth and economic transition. 

By keeping families in their homes with utilities flowing, we prevent homelessness for those who are housing insecure.  

By providing clothing, shoes, household items, furniture, beds, and appliances free-of-charge, customers can divert limited financial resources towards essential bills.

By empowering customers to set personal goals and address the factors that contributed to their financial crisis, through regular meetings with a caseworker, families get on a path to economic mobility.  

By educating the community about the realities of poverty and lack of economic mobility, we put a face on the problem, serving as a voice for those served.


Average Customer Income

Families receiving financial assistance earned an average gross monthly income of $1,511 compared to $4,850, the average for Mecklenburg County. 


Customer Income Obligated to Rent, Utilities

On average, customers seeking assistance had 45% of their income obligated to pay rent and utilities.


Emergency Housing Assistance

Your generosity enabled families in need to receive $6,607,199 in emergency housing assistance.


Agency Work Performed by Volunteers

24% of the work of Crisis Assistance Ministry is performed by volunteers. 


Customers  Remained Housed

97% of customers receiving financial assistance remained stably housed 60 days later. 


of Every Dollar Donated Goes Directly to Programs

For every dollar donated, 91 cents goes directly to support programs.