Emergency financial assistance for rent and utilities is available to Mecklenburg County residents through in-person interviews at our main office. Payments are made directly to the landlord or utility company.
Upon arrival, your documentation will be reviewed in order to understand the nature of your financial crisis. Using an emergency room triage process, each case is evaluated and customers with the most urgent needs are seen first. Depending on the number of people seeking financial assistance each day, the wait time can vary, and all customers may not be seen on a given day.
You will meet with a caseworker who is trained to understand many different challenges and to help you stay housed, keep your utilities on, and plan to avoid a future financial crisis. You and your caseworker may discuss different options that could help you after you leave the interview.