Emergency Financial Assistance

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Emergency Financial Assistance

Emergency financial assistance for rent and utilities is available to Mecklenburg County residents through in-person interviews at our main office. Payments are made directly to the landlord or utility company.

Phone: (704) 371-3001 ext. 260

Main Office Hours:
Monday-Friday, 8:00 am - 5:00 pm
Excepting Holidays & Scheduled Closings

Address:
500-A Spratt St., Charlotte, NC 28206
Driving Directions

How the Process Works

Upon arrival, your documentation will be reviewed in order to understand the nature of your financial crisis. Using an emergency room triage process, each case is evaluated and customers with the most urgent needs are seen first. Depending on the number of people seeking financial assistance each day, the wait time can vary, and all customers may not be seen on a given day.

You will meet with a caseworker who is trained to understand many different challenges and to help you stay housed, keep your utilities on, and plan to avoid a future financial crisis. You and your caseworker may discuss different options that could help you after you leave the interview.

What to Bring

  • Picture ID of person applying for financial assistance.
  • Social Security documentation for all household members: Social Security (SS) card, documentation from the SS Administration, W2 form from an employer, paystub with a complete SS number, or W7 if applicable. If you are not registered with the SS Administration, you must provide some form of ID.
  • Proof of household income over the past 30 days. Bring all paystubs received by any household members during this period. If anyone receives unemployment, SSI, SSA, VA benefits, retirement pension, child support, disability payments, or income from any other source, you must provide verification of that income.
  • Past due utility bills, disconnection notices, rental late notices or eviction papers. These must be in the name of an adult who resides at that address.
  • Rental lease to verify your residence (even if you are not seeking assistance with rent).

Tips to make your visit more enjoyable:

  • Make sure you have everything listed in the “What to Bring” section above.
  • Bring a book or something to read.
  • Pack a snack or lunch.
  • Make childcare arrangements, if possible. If children must accompany you, be sure to pack diapers, snacks, entertainment, and any other supplies needed to keep them comfortable throughout the day.
  • Bring any supplies you need for a full day – medications, phone charger, etc.
  • Free Wi-Fi is available.
  • Watch the weather – we do our best to quickly seat everyone inside the building upon opening, but the line can extend outside, and weather is always unpredictable.
  • There is no reason to come to the agency before 8am.

Driving Directions