Curbside rent and utility assistance is available for Mecklenburg County residents at 500-A Spratt St on Monday - Friday from 8:30am – 7:00pm and Saturday from 9:00am – 5:00pm. Payments are made directly to the landlord or utility company.
We have temporarily disabled the online form to allow for enhancements to be made to this process.
Upon arrival, you will be asked to complete an application packet in your car or in the parking lot and submit required documentation. A staff member will confirm that the application is complete and make copies of documents, if needed, at which point you are free to leave. Please plan to follow CDC recommendations for social distancing and wear face coverings, when possible, throughout the curbside process.
A Crisis Assistance Ministry caseworker will follow up by phone to conduct a financial assessment and determine what aid you may qualify for. Our caseworkers are trained to understand many different challenges and to help you stay housed, keep your utilities on, and plan to avoid a future financial crisis. You and your caseworker may discuss different options that could help you after the interview.
We use an emergency room triage process and customers with the most urgent needs are interviewed first. Depending on the number of people seeking financial assistance and the nature of your emergency, it may be several days before you receive a call from a caseworker.
In the meantime, we have been assured that Mecklenburg County courts are not proceeding with evictions until at least June 30 and that utility companies are allowing extra time for past due balances before disconnections.
To speed up the application process, please bring copies of the following. If you are unable to make copies of original documents, we can do that onsite.