Free Store

The Free Store and Furniture Bank are currently closed to customers and donors to reduce the spread of COVID-19 and for the safety of customers, staff and volunteers.




About the Free Store

The Free Store offers clothing, shoes, and household items free-of-charge to people in Mecklenburg County.

Shoppers may visit once every 30 days.

Store Phone: (704) 371-3001 ext. 281

The Free Store is closed to customers, donors, and volunteers at this time. (Updated May 2020)

Shopping Hours:
Tuesday-Saturday, 10:00 am - 4:00 pm
Excepting Holidays & Scheduled Closings

Store Address:
500-A Spratt St., Charlotte, NC 28206
Driving Directions

How the Process Works

Shoppers can register at the Free Store window beginning at 9:30 am. When the Free Store opens, customers will be called to shop in the order they were received. We do our best to serve customers in a timely manner; however, on busy days, there may be a wait time before entering the Free Store.

On the day you shop, you will be provided with a guide sheet detailing the shopping allowance for a family of your size.

What to Bring

  • Picture ID of the adult who is shopping.
  • Social Security documentation for all household members: Social Security (SS) card, documentation from the SS Administration, W2 form from an employer, paystub with a complete SS number or W7 if applicable. If you are not registered with the SS Administration, you must provide some form of ID.
  • You will also be asked: current physical address, monthly income range, age, gender, race for all household members.

Donate to the Free Store

Interested in making a donation to the free store? Visit our Donate Clothing & Household Goods page for details.

The Free Store is closed to customers, donors, and volunteers at this time. (Updated May 2020)

Drop-off Donations:
Tuesday-Friday, 9:00 am - 4:00 pm
Saturday, 10:00 am - 3:00 pm
Excepting Holidays & Scheduled Closings

Donation Questions: 
(704) 371-3001 ext. 282

Learn More

Driving Directions