Free Store: By Appointment



About the Free Store

The Free Store offers clothing, shoes, and household items free-of-charge to people in Mecklenburg County.

Each household, including multiple families residing at the same address, may visit once every 30 days.

The Free Store is Now Open By Appointment  

Appointments are now available for Mecklenburg County residents to shop in the Crisis Assistance Ministry Free Store during business hours in compliance with CDC recommendations.

Free store appointments do not include furniture or appliances.

NOTE: Our appointment process has changed. You'll now be routed directly to the appointment calendar to select an appointment in the next two weeks.

Once you arrive to shop, you will be asked to fill out registration forms that include details about all household members.

Store Phone: (704) 371-3001 ext. 281

Shopping Hours *BY APPOINTMENT*:
Tuesday-Saturday, 10:00 am - 4:00 pm
Excepting Holidays & Scheduled Closings

Store Address:
500-A Spratt St., Charlotte, NC 28206
Driving Directions

How We're Staying Safe

For maximum safety, the following COVID-19 safety requirements are in place: 

  • Shoppers are asked to refrain from shopping if experiencing any potential symptoms of COVID-19 as defined by the CDC. 
  • All shoppers must have an appointment to shop. 
  • To minimize risk to shoppers and staff while complying with occupancy limits, a maximum of 3 additional people from the same household may accompany a customer during their shopping appointment. Only members of the customer's household will be permitted to enter the store.
  • All customers, staff, and volunteers will be required to wear face coverings (masks) upon entering and throughout their visit.
  • All customers, staff, and volunteers will be required to sanitize their hands prior to entry. 

What to Bring

  • Picture ID of the adult who is shopping.
  • Social Security documentation for all household members: Social Security (SS) card, documentation from the SS Administration, W2 form from an employer, paystub with a complete SS number or W7 if applicable. If you are not registered with the SS Administration, you must provide some form of ID.

Donate to the Free Store

Interested in making a donation to the free store? Visit our Donate Clothing & Household Goods page for details.

Drop-off Donations:
Tuesday-Friday, 9:00 am - 4:00 pm
Saturday, 10:00 am - 3:00 pm
Excepting Holidays & Scheduled Closings

Donation Questions: 
(704) 371-3001 ext. 282

Learn More

Driving Directions