The mission of Crisis Assistance Ministry is to provide assistance and advocacy for people in financial crisis, helping them move toward self-sufficiency.
The following FAQs provide information on how to get help and give help during COVID-19.
A: The CDC’s eviction moratorium was struck down by the Supreme Court on August 26, 2021. This means that landlords can begin eviction proceedings against tenants who were previously covered by the moratorium.
A: If you have questions about the evictions process and think you need legal help, please call Legal Aid at 1-866-219-5262 or visit www.legalaidnc.org.
A: If you have experienced financial hardship due to COVID-19, whether from job loss, reduction in income, illness or childcare challenges, a special fund called RAMP has been created in Mecklenburg County. Assistance is available for rent (including hotels), mortgage, and utilities and you may be eligible for both payments on arrears and future housing expenses. To apply, you can either go online to www.rampclt.com or call 2-1-1 to complete an application over the phone.
A: To be eligible for RAMP at least one or more individuals in the household must meet the following criteria:
For hotel assistance, guests must have lived in the hotel for 30 days or longer and be income qualified (a counselor will help determine this).
A: There are a couple of ways for you to check on the status of your RAMP application. You can go online to www.rampclt.com and click on “Rent Application Status”. You can also call one of the phone numbers that corresponds with your last name:
Last names A-J call 980-999-1572
Last names K-R call 984-422-0329
Last names S-Z call 984-422-0285
A: Crisis Assistance Ministry provides rent and utility assistance to Mecklenburg County residents in financial crisis, regardless of the cause of their hardship. This includes individuals facing eviction or utility disconnection. Our caseworkers are trained to understand many different challenges and to help you stay housed, keep your utilities on, and plan to avoid a future financial crisis. You and your caseworker may discuss different options that could help you after the interview.
A: There are several ways you can apply for financial aid here at Crisis Assistance Ministry:
Once your application is received, all follow up, including the caseworker assessment, is conducted by phone and/or utilizing electronic or telephonic signatures to complete additional documentation. We are also happy to mail a paper application that will be pre-stamped for ease of return. To receive a paper application, please email a request and include your mailing address to: [email protected].
A: A friend or family member can pick up or drop off an application on your behalf, as long as the signatures received are the customer's. All follow up, including the caseworker assessment, is conducted by phone and/or utilizing electronic or telephonic signatures to complete additional documentation.
A: Charlotte-Mecklenburg Community Relations offers the Dispute Settlement Program, a free mediation service with a trained, neutral third party (mediators) who will work with disputants to reach an agreement. It’s an opportunity to express concerns, interests, needs and wants in a confidential setting, and it provides an avenue for paying restitution for damages, losses or rent. Landlords and tenants interested in resolving issues outside the courtroom can call the Landlord-Tenant Line at (704) 336-5330 or visit www.charlottenc.gov/communityrelations for more information.
A: Funding is available for energy assistance through the Crisis Intervention Program (CIP), which is managed by the Department of Social Services (DSS). You can receive up to $600 per year towards past-due heating or cooling bills if you meet certain criteria.
To be eligible for CIP, your household must:
There are several ways you can apply for CIP:
A: For general health and human service information, call United Way at 2-1-1. For Food and Nutrition Services (also known as SNAP or EBT), Medicaid, or other benefits, you can visit Mecklenburg County’s All Access Site at allaccess.mecknc.gov or by calling 704-336-3000. Households can also apply in person at the Department of Social Services (DSS) Kuralt Building at 301 Billingsley Rd. or Community Resource Center at 3205 Freedom Dr.
Mecklenburg County Public Health’s WIC program provides basic nutrition services to eligible pregnant women, mothers, infants and children until age 5. You can make a WIC appointment online at www.nutritionnc.com/wic/wic-referral.asp or by calling 704-336-6500.
If you’re in need of a short-term food referral, please call Loaves and Fishes at 704-523-4333 or visit www.loavesandfishes.org/get-help.
A: The federal aid has been a lifeline for many families in Mecklenburg County impacted by COVID as they have been able to get assistance with several months’ rent/utilities, both past due and upcoming bills. However, not all families qualify or are able to prove that they qualify for government funding and with multiple places now providing rent and utility assistance, there is added complexity for people to navigate. Whenever someone comes to Crisis Assistance Ministry for help, we ask a series of questions to determine if they might qualify for government aid, and if they do, we educate them on how to apply as we want to ensure they have exhausted those funds first.
A: When someone seeks help at Crisis Assistance Ministry, they fill out one application, but their eligibility is assessed for multiple funds that we manage. Often, we tap several funds to come up with the amount needed to resolve their financial crisis, but all the customer knows is that their landlord received a check and they were able to avoid eviction. Our caseworkers also provide a lot more than just a financial assessment when working with customers. They assess a customer’s eligibility for public benefits, make referrals to other service providers, and provide coaching and education on household budgeting and finances.
A: Though it seems like jobs are everywhere, many are unable to work due to health concerns or childcare. For those who are able, finding a living wage is next to impossible, and our region’s affordable housing crisis has only worsened during COVID. Renters must now earn more than $19/hour to afford a 1-bedroom apartment in Charlotte, according to the Low Income Housing Coalition’s recent Out of Reach 2021 report.
A: When someone applies for financial aid at Crisis Assistance Ministry, the first thing we do is assess the urgency of their situation. If they have a court date or padlock papers, they will go to the front of the line and our goal is to process their application within 48 hours. If they have a past due notice, they may wait a little longer to meet with a caseworker. We want to avoid late fees as much as our customers do, so we try our best to get to everyone in a timely manner. We are also dependent on customers submitting complete information and returning emails or calls in a timely manner, so sometimes time is lost just in the back and forth.
A: Unfortunately, at times there are reasons a customer does not receive financial assistance. These are varied and often specific to the situation but could be related to income being too high, incomplete information, or the customer not responding to emails/calls. If a case is closed without assistance being distributed, we always provide a customer receipt. You can ask for the receipt and then make your decision, knowing that a Crisis Assistance Ministry caseworker has completed a full assessment.